SHIPPING POLICY

At VSN Events, we are committed to providing a transparent and reliable shopping experience. Every premium artificial floral arrangement and unique gift is carefully inspected and dispatched directly from our boutique in Bradford, United Kingdom.

1. Shipping Territory & Costs

Service Area: We currently ship exclusively within the United Kingdom. We do not offer international shipping at this time.
Free Standard Shipping: Automatically applied at checkout on all orders over £50.00.
Standard Shipping: A predictable flat fee of £4.99 applies to all orders under £50.00.
No Hidden Fees: We do not charge handling or surprise processing fees; taxes are calculated transparently at checkout.

2. Handling & Order Cut-Off Times

Our logistics system operates dynamically across our retail calendar week:

Order Cut-Off Time: 6:00 PM (18:00) GMT / BST.
Handling Time: 1 – 2 Business Days.
Processing: Orders placed before 6:00 PM GMT on an operational business day are typically prepared and handed to our shipping partners by the next business day.
Important Operational Notice: As our physical boutique is CLOSED on MONDAYS, any orders placed after 6:00 PM on Friday, or during the weekend, will begin formal handling and preparation on Tuesday morning.

3. Transit Time & Delivery Estimates

Transit Time: 3 – 5 Business Days.
Total Estimated Delivery Window: 4 – 7 Business Days from the time payment is verified.
Carriers: We partner with trusted domestic networks including Royal Mail or DPD. You will receive an automated parcel tracking link via email as soon as your dispatch label is generated.

4. Free Local Store Pickup (Bradford Click & Collect)

If you are in the West Yorkshire area, skip the courier delivery window by collecting your order directly from our storefront boutique:

Pickup Location: 106 Listerhills Rd, Bradford BD7 1JR.
Ready Time: Orders are prepared and typically ready for collection within 2 hours during our regular physical store operational hours.

5. How to Order for Store Pickup

Shopping our digital inventory and collecting in person is simple and secure:

Select Your Items: Add your desired premium artificial florals or luxury gift hampers to your digital cart.
Choose "Pick Up" at Checkout: Select the "Pick Up" toggle on the information screen to automatically zero out all shipping costs.
Wait for Notification: You will receive an initial order receipt, followed quickly by a dedicated "Ready for Pickup" email alert.
Collect Your Order: Present your order confirmation message and a valid form of identification to our counter team at 106 Listerhills Rd.

6. Tracking & Address Accuracy

Please carefully double-check all destination fields before completing checkout. If a delivery partner returns a shipment to our boutique due to a typographical address error, customer-side reshipment handling fees may apply.

7. Delivery Issues & Transit Damages

If an unexpected transit problem occurs or your luxury item arrives damaged, please email help@vsnevents.co.uk within 24 hours of parcel arrival. Please include your unique Order Number alongside clear photographs of the broken item and original exterior packaging box for a rapid replacement layout or immediate refund processing.