FAQ

General Information

  • Where is VSN Events located?
    Our physical boutique storefront is located at 106 Listerhills Rd, Bradford BD7 1JR, United Kingdom. We cordially invite you to visit us in person to view our premium collections of artificial florals, everlasting roses, and luxury gift hampers.
  • What are your boutique opening hours?
    Our Bradford storefront operates six days a week (All Times GMT / BST):
    • Monday: Closed
    • Tuesday – Thursday: 11:00 AM – 08:00 PM
    • Friday – Saturday: 10:00 AM – 09:00 PM
    • Sunday: 11:00 AM – 05:00 PM
  • How can I contact your customer team?
    You can reach our administrative support desk directly via email at help@vsnevents.co.uk or by phone line at +44 7544 434441.

Ordering & Customization

  • Can I customize my gift hampers?
    Yes, absolutely! We specialize in bespoke curation and custom-tailored designs. You can select, modify, or add specific details, individual color schemes, and personalized messages to many of our retail gift products.
  • What happens if I need to change or adjust my order?
    For standard items, please contact our support desk immediately. However, for personalized or bespoke items, we are unable to accept modifications or structural layout changes once formal preparation or custom manufacturing has begun.

Shipping & Store Pickup

  • Do you ship outside of the United Kingdom?
    No. Currently, we route shipments exclusively within the United Kingdom to guarantee strict quality control and reliable courier transit parameters. We do not provide international shipping options.
  • What are your shipping rates and delivery timelines?
    Standard domestic shipping is completely Free on all orders over £50.00. For orders under £50.00, a predictable flat-rate fee of £4.99 is applied at checkout. Our timeline metrics are structured as follows:
    • Handling Time: 1 – 2 Business Days (Processed Tuesday through Sunday; note that our boutique is closed on Mondays).
    • Transit Time: 3 – 5 Business Days via trusted carriers like Royal Mail or DPD.
    • Total Estimated Delivery: 4 – 7 Business Days from verified financial checkout.
  • How does Free Store Pickup (Click & Collect) work?
    It is simple and efficient. Select the "Pick Up" button during your checkout layer to automatically wipe away shipping costs. Most local orders are prepared, structured, and ready for collection within 2 hours. You will receive an automated "Ready for Pickup" email notice once your gifts are set for collection at our Bradford storefront.

Cancellations & Returns

  • What is your retail return policy?
    In compliance with the UK Consumer Contracts Regulations, we provide a 14-day return window for all standard, unpersonalized retail inventory (such as unused artificial floral centerpieces or standard pre-boxed sets). Items must return completely unused, unopened, and sealed inside original factory packaging components.
  • Can I return custom or personalized items?
    Under statutory UK data laws, any bespoke personalized items, custom food treats, inflated party balloons, and goods unsealed from health or hygiene protection metrics are strictly exempt from returns or refunds unless verified as damaged during courier transit.
  • Are there any restocking fees applied to returns?
    No. We champion honest, premium trading standards. VSN Events enforces a strict £0.00 Restocking Fee framework for all authorized, eligible returns.

Damaged or Defective Goods

  • What should I do if my order arrives broken or damaged?
    While we apply careful security padding when wrapping your packages, if an item arrives broken, please email help@vsnevents.co.uk within 24 hours of courier drop-off. Kindly attach your unique order number alongside high-quality photographs of the broken item and original exterior box so we can dispatch an immediate replacement arrangement or process a full refund.

Payments & Data Security

  • What billing options do you accept at checkout?
    We process all major secure payment providers including: Visa, Mastercard, American Express, Visa Electron, Discover, JCB, and Diners Club credit or debit options.
  • Is my personal and financial information secure?
    Absolutely. Our entire domain uses premium 256-bit SSL network encryption tokens to protect data data. Furthermore, VSN Events does not log or store credit/debit numbers on its databases; payment pathways are routed exclusively via Level 1 PCI-DSS compliant secure servers.